FAQs

1. Can I get a refund?

We have a 12-day return policy, which means you have 12 days after receiving your item to request a return. To start a return, please contact us at easethepainofficial@gmail.com.

2. Where are products shipped from?

Our products are shipped from our various suppliers from around the world.

3. How long does shipping take?

Shipping times may vary depending on your location. On average, it takes 3-7 business days for orders to be delivered.

4. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that customs fees and import duties may apply, and customers are responsible for any additional charges.

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

6. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal.

7. Are your products safe to use?

Yes, our products are designed with safety in mind. They undergo rigorous testing and comply with all relevant safety standards. However, it is important to read and follow the instructions provided with each product to ensure safe and proper use.

8. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. However, if you have any concerns or need assistance, please contact us and we will do our best to help you.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. Please contact us at easethepainofficial@gmail.com for more information.

10. How can I contact customer support?

You can reach our customer support team by emailing us at easethepainofficial@gmail.com. We strive to respond to all inquiries within 24 hours.